Deliveries

What days does Leather Hero dispatch orders?

We dispatch Monday to Friday excluding NSW public holidays.   Most domestic orders are dispatched the same day or the following day (excluding custom mixed colours). Most international orders are dispatched within 1-7 days

What delivery options are available?

We offer:

  • Australia Post Parcel Post
  • Australia Post Express Post
  • Australia Post International Standard
  • Australia Post International Express
What are the delivery time frames for each delivery option?

AUSTRALIA

Due to the Covid-19 pandemic, delivery time frames are likely to be extended.

Australia Post Parcel Post service includes a tracking number and commits to deliver your order within:

  • 2 – 5 days within NSW
  • 2 – 6 days for all other states
  • Up to 8 days for remote areas

Australia Post Express Post Extra Cover service includes a tracking number and commits to deliver your order within:

  • .the next business day if your address is within the Express Post delivery network* 
  • the fastest possible delivery time for other areas

*Includes all Australian capital cities and major centres except Darwin and Perth. See Australia Post website for further details at auspost.com.au/pac or call 13 POST (13 7678)

INTERNATIONAL

International delivery times vary according to location zones and the customs procedures of each country.

Australia Post International Standard service includes a tracking number and commits to deliver your order within 6+ days

Australia Post International Express service includes a tracking number and commits to deliver your order within 2-4 days to metro area of major cities and longer for regional areas

How can I track the delivery of my order?

To track the delivery of your order, visit  https://auspost.com.au/parcels-mail/track.html#/track

What is the cost of Parcel Post delivery within Australia?

We offer flat rate postage on Parcel Post and Express Post delivery for online orders only (excludes orders placed via email or phone).

PARCEL POSTUp to 500gms
Over 500gms and up to 1kg
Over 1kg and up to 3kg
Over 3kg and up to 5kg
Over 5kg and up to 7kg
$7
$9
$14
$20
$35
EXPRESS POSTUp to 500gms
Over 500gms and up to 1kg
Over 1kg and up to 3kg
Over 3kg and up to 5kg
Over 5kg and up to 7kg
$10
$13
$18
$25
$40
What should I do if my delivery is late?

If your insured order has not been delivered after 7 days for Express Post and 14 days for Parcel Post, contact us so that a claim may be submitted with Australia Post. 

Allow up to 10 working days for Australia Post to conclude a search or to investigate your claims. Once confirmed, we will send a replacement order up to the value of your insurance.

Most orders are delivered in line with Australia Posts service commitments; safe and sound and on time. Occasionally, and particularly around peak seasons (Christmas, January sales, Valentine’s Day etc) services may become stained. Please bear in mind that we are not responsible for any failures on the part of the carrier and that all parties will do everything possible to rectify any problems impacting your delivery. 

Can my orders be combined?

Due to online automation, it is not possible to combine postage charges for orders placed separately.

What should I do if my order is lost or damaged in transit?

If your products are damaged whilst in transit with Australia Post or lost by Australia Post:

  • submit a claim to us including photographic evidence of the damaged product 
  • making no guarantees, we will attempt to achieve a discretionary settlement with Australia Post on your behalf.  Note that if we are successful, Australia Post will only cover postage costs and any further discretionary payment for lost or damaged product is capped at a maximum of $50. Australia Post requires 10 working days to review and decide any such claims.
Are there any delivery claim exclusions?

Regardless of insurance, you cannot claim for orders:

  • that show as ‘’Delivered’’ or ‘’Carded” on the Australia Post website
  • where you gave authorisation for the parcel to be left unattended at any location
Does Leather Hero ship internationally?

Yes, we ship internationally.

What does international shipping cost?

The cost of shipping to your country is based on the Australia Post international zones. To discover the cost to ship your order, enter your address at checkout. Your 2 shipping options and prices will be displayed.

Why do I have to pay extra for customs to release my order?

Each country has different customs procedures, duties, taxes and fees. When you place an order with us, you agree to accept responsibility for any such processes and charges. If your order is held by customs, you must deal directly with the agency in your country regarding the release of your order.